Energy debt – Renters

Energy Company Threatening Action — Important Info for Renters

Someone recently received a notice from their energy provider about an outstanding balance of £3,323.29, with no Direct Debit set up. The company said they had involved a collections agency and threatened possible actions such as switching the account to Smart Pay As You Go (PAYG) or applying for a warrant of entry to change the meter.

The person clarified that the property is a rental and does not have smart meters installed.

Key advice from others:
👉 In a rented property without smart meters, the provider cannot remotely switch you to PAYG.
👉 They also cannot obtain a warrant of entry for debt alone — only for issues related to health and safety.
👉 The wording of such notices is often designed to create fear and pressure you into quick payment or action.

⚠️ If you’re in a similar situation, know your rights and don’t be intimidated by aggressive wording. Get advice if needed!