DOORSTEP SCRIPT: When an Energy Supplier Arrives With a Warrant

Step 1 – Ask to see the warrant

“Please may I see the warrant of entry and take time to read it?”

Check that it:

Has the correct address (your property).

Is signed/stamped by the court.

Names the supplier.

States the legal basis (Gas Act 1986 / Electricity Act 1989 / Rights of Entry Act 1954).

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Step 2 – Ask about notice & procedures

“When was I notified about this application?”

“Was the court made aware of my circumstances (e.g. ongoing dispute, vulnerability, repayment offer)?”

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Step 3 – State your position clearly
If there are problems:

“This warrant appears irregular because [wrong address / no seal / ongoing dispute]. I do not consent to entry on that basis.”

“I am requesting that this warrant be reviewed by the court.”

If you’re vulnerable:

“I am a vulnerable customer under Ofgem rules. The supplier is required to avoid forced entry in these circumstances.”

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Step 4 – Record what happens

Write down names, ID numbers, company, and time of attendance.

If safe, you may film/photograph the warrant and the visit.